Managed IT and security · Lubbock, Texas
Hobgoblin runs networking, cloud and the security that connects them for small and midsize businesses across West Texas. Help desk, devices, identity, backups and the security watch, kept by one team for one per-user price.
Why the name
In the old English stories, the hobgoblin was a household spirit. It kept the house in order overnight, asked little in return and only made trouble when it was treated badly. We kept the first two parts.
Hob: an old English nickname for Robin, as in Robin Goodfellow, the best known of the household spirits.
What we keep
Nine disciplines, one number to call and one bill. We operate all of them under both plans, on the hours your plan covers.
Remote support for the everyday: passwords, printers, Outlook and the laptop that won't join the Wi-Fi.
Segmented networks, zero-trust remote access and SD-WAN that keeps you online when one circuit goes down.
Every rule documented and justified, segmentation enforced, intrusion prevention tuned and VPN access reviewed each quarter.
Hardened tenants, conditional access, Defender for Cloud and restores we've tested for real.
Phishing-resistant sign-in, conditional access and admin rights kept to the people who need them, plus onboarding and offboarding for every hire and departure.
Every laptop, desktop and server deployed, patched and tuned, with compromised machines quarantined automatically.
Logs collected and correlated, with alert rules tuned past the vendor defaults so the real problems stand out.
Continuous scanning, ranked by what attackers can actually exploit, followed by the fix instead of a PDF.
Immutable backups, restores tested on a schedule and a recovery runbook we've rehearsed before you need it.
How we work
Most IT shops wait for something to break. We spend the quiet time making sure fewer things can.
We map how your systems fit together, learn what normal looks like and find the structural weak points before an attacker does. Risk gets measured and ranked so the money goes where it matters.
We build the fixes into the infrastructure itself: zero-trust access, firm identity boundaries and immutable backups, defined as code wherever we can.
When something does happen, the response is already written and rehearsed. We isolate the threat fast and restore operations with the evidence intact.
A night's work
Most of the work happens when nobody's in the office. Patches go out after hours, backups finish overnight, and when something trips an alarm, a person looks at it.
You wake up to one short note that explains what happened and what we did about it.
FRONT-DESK-02.The bargain
Both plans include everything we keep. The difference is when we answer.
Business hours
$75per user, per month
For offices that need their IT run properly during the working day.
Around the clock
$125per user, per month
Everything in Day Keeper, plus someone on watch at night, on weekends and on holidays.
Business hours are 10 a.m. to 6 p.m. Central, Monday through Friday, excluding U.S. federal holidays. After-hours response on Night Watch covers security incidents and critical outages. A forgotten password waits for morning.
One plan per organisation. Onboarding, projects and on-site visits are quoted separately.
Some work doesn't fit a monthly seat. These are available to plan clients and anyone else who needs them.
Architecture and build work with a clear finish line: network rebuilds, cloud migrations and zero-trust rollouts.
Scoped per engagement
For a breach in progress: containment, forensics, eviction and secure recovery, whether or not you're already a client.
Hourly emergency rate
Risk assessments, architecture reviews, control engineering and anything else that falls outside a standard package.
Scoped to your environment
Your tools, your keys
Licences and hardware come straight from the vendor at the vendor's price. We don't resell anything or mark it up.
We'll tell you which tools we'd run and why. Organisations on our recommended stack get our full security commitments. Bring your own and we'll support it as well as it allows.
The tenants, the admin accounts and the documentation are yours from day one. If you leave, we hand everything over cleanly.
House rules
Spelled out now so nobody gets surprised later.
Our sister practice, GOVERNANCE Ltd., handles risk, compliance, privacy and AI governance. Combined seats are priced together. When you need an independent attestation, we'll say so and bring in a third party.
About
Hobgoblin is the operations practice of a West Texas firm that has done security, risk and compliance work since 2024.
Tim Brewer, MSIM
Founder and principal
Tim spent nearly a decade inside a regulated communications company, ending as its business information security officer, data protection officer and AI governance officer at the same time. Before security, he ran telecom operations and support teams. He holds a master's in information management from Arizona State University.
He's also a trained National Weather Service Skywarn storm spotter, so watching the sky for trouble at odd hours comes naturally.
Questions
We include one. It's the front door to everything else we run, from patching to the security watch.
On Night Watch, yes, for security incidents and critical outages. A forgotten password waits until morning.
No. We'll recommend a stack and explain why. You buy whatever you choose directly from the vendor, and organisations on our recommended stack get our full security commitments.
Most of the work is remote. When something needs hands on hardware, we quote the visit before we drive out.
You keep everything: accounts, admin access and documentation. We hand it over cleanly and remove our own monitoring tools on the way out.
Because the old household spirit did the chores overnight and kept the place in order. Also, it's easier to remember than a set of initials.
Get in touch
Tell us how many people you have and what keeps breaking. We reply within one business day and set up a walk-through.
hello@hobgoblin.ltd